Privacy Policy
Effective Date: [MONTH DAY, YEAR]
Last Updated: [MONTH DAY, YEAR]
The Shipping Doctor respects your privacy and is committed to protecting the personal information you provide when visiting theshippingdoctor.com and any webpages, forms, or services made available through the website collectively referred to as the “Website.”
This Privacy Policy explains what information we collect, how we use it, when we disclose it, and the choices available to you.
In this Privacy Policy, “The Shipping Doctor,” “we,” “us,” and “our” refer to Performance Plus, Inc., located at 942 Hemsath Rd, St Charles, MO 63303.
By accessing or using the Website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information directly from you, automatically through your use of the Website, and from service providers or other lawful sources.
Information You Provide
Depending on how you use the Website, you may provide information such as:
- Your name;
- Company name and job title;
- Business or personal email address;
- Telephone number;
- Mailing or business address;
- Information submitted through a contact, newsletter, consultation, or quote-request form;
- Shipment-related information, including origin, destination, timing, freight characteristics, dimensions, weight, service requirements, and special handling instructions;
- Communications you send to us; and
- Any other information you voluntarily provide.
Please do not submit confidential, sensitive, regulated, or proprietary information through the Website unless it is reasonably necessary for your request and you are authorized to provide it.
Information Collected Automatically
When you visit the Website, we and our technology providers may automatically collect certain information, including:
- Internet Protocol address;
- Browser type and version;
- Device type and operating system;
- General geographic location derived from an Internet Protocol address;
- Referring website or source;
- Pages viewed and links selected;
- Date, time, and duration of visits;
- Website navigation and interaction information;
- Cookie identifiers and similar technology data; and
- Information concerning Website errors, performance, and security.
2. Cookies and Similar Technologies
The Website may use cookies, pixels, tags, scripts, local storage, and similar technologies. These technologies may help us:
- Operate and secure the Website;
- Remember visitor preferences;
- Understand Website traffic and usage;
- Evaluate content and marketing performance;
- Identify and correct technical problems; and
- Improve the Website and user experience.
Some cookies are necessary for the Website to function. Other cookies, such as analytics or advertising cookies, may be optional where required by law.
You may be able to control cookies through a cookie-consent tool displayed on the Website or through your browser settings. Blocking some cookies may affect Website functionality.
Your browser may also allow you to transmit a Global Privacy Control or similar opt-out preference signal. Where legally required and technically supported, we will process recognized preference signals as requests to opt out of applicable data sales, sharing, or targeted advertising.
3. Analytics and Third-Party Technologies
We may use third-party analytics services, such as GOOGLE ANALYTICS to understand how visitors use the Website.
These providers may collect information through cookies and similar technologies and process that information according to their own privacy policies. Their collection and use of information are governed by their agreements with us and, where applicable, their own privacy notices.
The Website should identify and configure its actual analytics and advertising technologies before this Privacy Policy is published.
4. How We Use Information
We may use personal information to:
- Operate, maintain, secure, and improve the Website;
- Respond to questions, requests, or communications;
- Evaluate and respond to freight-service or quote inquiries;
- Provide educational content, newsletters, alerts, or other requested information;
- Communicate about services that may be relevant to you;
- Maintain business and customer relationships;
- Analyze Website traffic, usage, and content performance;
- Prevent fraud, misuse, security incidents, and unlawful activity;
- Diagnose technical problems;
- Maintain appropriate business and compliance records;
- Enforce our agreements, policies, and legal rights;
- Comply with laws, regulations, court orders, and lawful government requests; and
- Carry out another purpose disclosed when the information is collected or with your consent.
We may combine information collected through the Website with information lawfully obtained through our business relationships or service providers.
5. Email Communications
You may receive administrative or transactional communications when you contact us or request information.
You may also receive newsletters, educational content, or promotional communications when you subscribe, consent to receive them, or when otherwise permitted by law.
You may unsubscribe from marketing emails by selecting the unsubscribe link included in the message or by contacting us at privacy@theshippingdoctor.com. We may retain limited information necessary to maintain your opt-out preference.
Unsubscribing from marketing communications will not prevent us from sending nonpromotional messages concerning an existing request, transaction, business relationship, legal notice, or security matter.
6. How We Disclose Information
We may disclose personal information in the following circumstances.
Service Providers
We may provide information to vendors that perform services on our behalf, such as:
- Website hosting and maintenance;
- Cloud storage;
- Email delivery and newsletter management;
- Customer relationship management;
- Analytics;
- Cybersecurity;
- Form processing;
- Professional consulting; and
- Other operational support.
These providers are permitted to use information only as allowed by their agreements with us and applicable law.
Logistics and Business Partners
When you request assistance relating to a shipment or logistics service, information may be provided to affiliated companies, logistics providers, carriers, agents, contractors, or other parties as reasonably necessary to evaluate or fulfill the request.
Legal and Protective Purposes
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with a law, regulation, subpoena, court order, or legal process;
- Respond to a lawful request from a government authority;
- Protect our rights, property, operations, or security;
- Protect the rights, safety, or security of another person;
- Investigate fraud, misuse, or unlawful conduct; or
- Enforce our agreements and policies.
Business Transactions
Information may be disclosed or transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, subject to applicable law.
With Your Direction or Consent
We may disclose information when you direct us to do so, consent to the disclosure, or intentionally interact with a third party through the Website.
7. Sale, Sharing, and Targeted Advertising
We do not sell personal information in exchange for monetary payment.
Certain analytics, advertising, or cross-context behavioral advertising activities may be considered a “sale,” “sharing,” or use for “targeted advertising” under some state privacy laws, even when no money is exchanged.
If the Website uses technologies that are legally classified in this manner, eligible visitors may opt out by:
- Enabling a legally recognized browser-based opt-out signal; or
- Contacting us at privacy@theshippingdoctor.com.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfill the purpose for which it was collected;
- Respond to requests and maintain business relationships;
- Provide requested communications or services;
- Meet operational, accounting, tax, insurance, and recordkeeping requirements;
- Resolve disputes;
- Enforce agreements; and
- Comply with applicable law.
Retention periods vary depending on the type of information, the reason it was collected, legal obligations, and legitimate business needs.
We may retain deidentified or aggregated information that cannot reasonably be associated with an identifiable individual.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No website, electronic transmission, network, or storage system can be guaranteed to be completely secure. You should use appropriate caution when transmitting information online.
If you believe information you submitted through the Website has been compromised, contact us promptly at privacy@theshippingdoctor.com.
10. Your Privacy Rights
Depending on where you live and subject to applicable legal exceptions, you may have the right to:
- Confirm whether we process your personal information;
- Request access to personal information we maintain about you;
- Request correction of inaccurate personal information;
- Request deletion of personal information;
- Obtain a portable copy of certain personal information;
- Opt out of the sale or sharing of personal information;
- Opt out of targeted advertising;
- Opt out of certain profiling activities;
- Withdraw consent where processing is based on consent; and
- Appeal a decision concerning a privacy request.
To exercise an applicable right, contact us at:
Email: privacy@theshippingdoctor.com
Mail: Performance Plus, Inc., located at 942 Hemsath Rd, St Charles, MO 63303
Your request should describe the right you wish to exercise and provide sufficient information for us to identify the applicable records.
We may take reasonable steps to verify your identity before completing a request. We will use information submitted for verification only for that purpose. We may deny or limit a request when permitted by law.
Where applicable, you may designate an authorized agent to submit a request on your behalf. We may require evidence of the agent’s authority and may ask you to verify your identity directly.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
11. Appeals
If we decline to act on a privacy request and applicable law gives you the right to appeal, you may submit an appeal by emailing privacy@theshippingdoctor.com with the subject line “Privacy Request Appeal.”
Please identify the original request and explain why you believe the decision should be reconsidered. We will respond within the period required by applicable law.
12. California Residents
If the California Consumer Privacy Act, as amended, applies to our processing of your personal information, California residents may have specific rights concerning access, correction, deletion, data portability, and opting out of the sale or sharing of personal information.
The categories of personal information we may collect are described in Section 1. The purposes for which we use that information are described in Section 4. The categories of recipients to which information may be disclosed are described in Section 6.
We do not knowingly sell or share the personal information of consumers under 16 years of age.
California residents may exercise applicable rights using the methods described in Section 10.
13. Texas and Other U.S. State Residents
Residents of Texas and other states with comprehensive consumer privacy laws may have rights to access, correct, delete, or obtain a copy of personal data and to opt out of certain sales, targeted advertising, or profiling.
Eligible residents may submit requests and appeals using the methods described in Sections 10 and 11.
Not every state privacy law applies to every organization or every type of information. Nothing in this Privacy Policy is intended to provide rights beyond those required by applicable law.
14. Business-to-Business Information
The Website is primarily intended for business and professional audiences. Information submitted in a business capacity may nevertheless qualify as personal information under certain laws.
Where applicable, we process business-contact information to communicate with customers, prospective customers, vendors, carriers, logistics providers, and other professional contacts and to manage related business relationships.
15. Children’s Privacy
The Website is intended for business professionals and a general adult audience. It is not directed to children under 13, and we do not knowingly collect personal information online from children under 13.
If we learn that we have collected personal information from a child under 13 without legally sufficient authorization, we will take reasonable steps to delete it.
A parent or legal guardian who believes a child has submitted personal information may contact us at [PRIVACY EMAIL ADDRESS].
16. Third-Party Websites and Services
The Website may contain links to websites or services operated by third parties. We do not control and are not responsible for their privacy, security, content, or business practices.
The presence of a link does not necessarily constitute an endorsement. You should review the privacy policy of each third-party website or service you visit.
17. International Visitors
The Website is operated from the United States and is primarily intended for users located in the United States.
If you access the Website from another country, your information may be transferred to, stored in, and processed in the United States or another jurisdiction whose data-protection laws may differ from those in your location.
Where legally required, we will use an appropriate legal basis or transfer mechanism for processing personal information from another jurisdiction.
18. Do Not Track
Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to all Do Not Track signals, the Website may not respond to those signals.
Where required by applicable law, we will recognize qualifying browser-based privacy signals, such as Global Privacy Control, as described in this Privacy Policy.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, or legal obligations.
When we make changes, we will post the revised policy on this page and update the “Last Updated” date. Material changes may also be communicated through the Website or another reasonable method when required by law.
Your continued use of the Website after an updated Privacy Policy becomes effective is subject to the revised policy.
20. Contact Us
Questions, concerns, and privacy requests may be directed to:
Performance Plus, Inc.
Attn: Privacy
942 Hemsath Rd
St Charles, MO 63303
Email: privacy@theshippingdoctor.com